Refund policy

RETURNS

We gladly accept returns and exchanges.

Please contact me within: 14 days of delivery. Send items back within: 21 days of delivery. We don't accept cancellations but please contact us if you have any problems with your order.

The following items can't be returned or exchanged because of the nature of these items unless they arrive damaged or defective, I can't accept returns for:

Perishable products (like food or flowers), digital downloads, intimate items (for health/hygiene reasons), items on sale.

 

CONDITIONS OF RETURN

Buyers are responsible for return postage costs.

There are certain situations where only partial refunds are granted. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

PROCESSING YOUR REFUND

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@thoughtfulkeepsakeco.com

 

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thoughtfulkeepsakeco.com and send your item to: 11 queen street, montrose, dd10 8nh, United Kingdom.

 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

SHIPPING

To return your product, you should mail your product to:

11 queen street

Montrose

Angus

DD10 8NH

United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.